New Zealand Couriers have confirmed that they won’t be refunding the courier ticket after their driver faked my signature and dumped a package out in the rain last month. Their reasoning is that they did provide me with a service – even though it’s not the service I asked for and paid them for – so that’s good enough. A company rep even told me that if I want NZ Couriers them to uphold its obligations under the Consumer Guarantees Act, then I’m welcome to take it to court.
And while the company pretends to be ‘very concerned’ at their errant driver’s borderline-criminal behaviour, the same driver is still doing deliveries without a suspension or supervision – even though it turns out he’s been caught faking customers’ signatures on several occasions in the past.
New Zealand Couriers have done nothing to stop this driver faking more signatures and dumping more packages. They’ve made it clear that a bit of fraud isn’t a big deal as far as they’re concerned. And their ‘so sue me’ attitude to the CGA is risible. I gave New Zealand Couriers a chance to put things right and win back my trust in their company, and they did nothing. So now I’m telling you: New Zealand Couriers don’t care that their driver has repeatedly fraudulently signed customers’ signatures. They don’t care if their services aren’t up to the promised standard.They fob off customer complaints about their shoddy service, and absolutely refuse to put things right. Don’t use NZ Couriers. Their drivers have a history of lying and fraud, and the company hasn’t done anything to stop it happening. You can’t trust them.